In order to achieve our aim and goals of supporting families to become self-sufficient, we have a screening process to assess whether TVA are the appropriate organization to assist. It is a difficult decision, but we have criteria in place that enable us to access whether the TVA interventions and support will enable to family along the road to self-sufficiency.
For Family Support offerings, two Angels will visit the family requesting assistance, and conduct a home visit and assessment. For Angel House, an interview and background check are conducted prior to entrance.
We acknowledge that TVA staff and volunteers are not equipped or qualified to appropriately deal with certain situations. One of these is addictions. We do not help where addictions are involved, but rather refer those with any form of addiction to the correct rehabilitation facilities or in cases we can manage we use our addiction councilors.